Billing & Subscriptions
The Billing section is where you manage your subscription, payment methods, invoices, and standing invoice details. Open it from the Billing link in the dashboard sidebar.
The page has four tabs: Plan & Usage, Billing Details, Payment Methods, and Invoices.
Plan & Usage
Your current subscription at a glance:
| Field | Description |
|---|---|
| Plan name | The plan you're subscribed to (public or custom) |
| Status | Active, canceled, trialing, or past due |
| Billing period | The exact start and end dates of your current cycle |
| Credits | Two figures: Billed (successful requests that count against your plan) and Spent (total resource use including failed requests, which we never charge for) |
| Usage bar | Colors amber at 80% and red at or over the included allowance |
The Plan & Usage tab links to the Usage & Limits page for the full per-product breakdown and every plan limit.
If you're approaching or over your included credits, use Upgrade Plan or Change Plan below.
Billing Details
The Billing Details tab holds the standing invoice profile applied to every future invoice:
- Invoice email: where PDF invoices are sent. Defaults to your account email.
- Company name: appears on invoices when set.
- VAT / Tax ID: EU VAT IDs are validated live against the VIES database. A green Valid VAT badge shows below the field once the check clears; an amber note shows if the format is right but VIES can't confirm the number.
- Address: street, city, postal code, and country. Country is a real dropdown.
Saved details apply to the next invoice you generate; past invoices aren't rewritten.
Payment Methods
Manage the cards on file for your account.
- View cards: every saved payment method with card brand, last four digits, and expiry.
- Add a card: click Add Payment Method to open the card entry form. FourA creates a Stripe SetupIntent, collects the card, and stores it.
- Set default: click the menu on any card and choose Set as Default. The default card is used for all future charges.
- Remove a card: click the menu on any card and choose Delete. You can't delete your only payment method while you have an active subscription.
Invoices
The Invoices tab lists every invoice on your account.
| Column | Description |
|---|---|
| Date | When the invoice was issued |
| Amount | Total charged |
| Status | Paid, open, or void |
| Download link for the invoice PDF | |
| Actions | Refund (paid invoices only) |
Requesting a Refund
Click Refund on any paid invoice and confirm the dialog. Full refunds are processed immediately against the card that paid the invoice; the amount lands back on your statement within your card issuer's usual window. Partial refunds aren't a self-service action; contact support if you need one.
Upgrading Your Plan
Click Upgrade from the Plan & Usage tab (or from the upgrade prompt on the Overview page) to open the plan picker.
The picker includes:
- Public plans tab: side-by-side comparison of the standard plans with features and pricing.
- Your custom plans tab: only appears if support has assigned one or more custom plans to your account.
- Billing interval toggle: monthly vs annual. Annual billing saves 16%.
- Card entry: if you don't have a card on file, you enter one here.
- Proration preview: when switching between paid plans, you see the exact prorated amount (or credit) before confirming.
If you don't have an active subscription, Upgrade Plan opens the same picker so you can subscribe directly.
After you confirm, your new plan takes effect immediately.
Changing Plans
To switch between paid plans, go to Billing > Plan & Usage and click Change Plan. You see the same picker as the upgrade flow, including proration.
- Upgrades apply immediately with a prorated charge on today's card.
- Downgrades apply at the end of the current billing period (a
scheduled_plan_idis set on the subscription until then).
Canceling
Click Cancel Subscription on the Plan & Usage tab. You can optionally provide a reason.
After canceling:
- Your plan stays active until the end of the current billing period.
- You won't be charged again.
- You can resume before the period ends by clicking Resume on the Plan & Usage tab.
Related
- Dashboard Overview: Real-time stats and navigation
- Usage & Limits: Every plan limit vs your current usage
- API Keys: Manage your keys
- Metrics: Request analytics and usage breakdown