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Billing & Subscriptions

The Billing section is where you manage your subscription, buy more of what your plan meters, and keep payment methods, invoices, and standing invoice details in order. Open it from the Billing link in the dashboard sidebar.

The page has four tabs: Plan & Usage, Billing Details, Payment Methods, and Invoices.

Plan & Usage

Current plan

The first card names the plan you're on and its status (Active, Trial, Payment processing, Payment failed, Payment failed, update card, Unpaid, Cancelled, Paused, or Expired), with the renewal date underneath. A plan an operator placed with a start date in the future reads Starts with that date instead of Renews.

The buttons on the card depend on where you are:

Button When it appears
Change plan You're on an active plan. Opens the plan picker, with proration.
Cancel You're on an active plan.
Resume You cancelled, and the period hasn't ended yet.
Confirm plan FourA placed you on a paid plan you haven't paid for yet. Opens checkout so you pick how to pay.
Start plan FourA offered you a plan that carries no charge, such as a trial. Starts it without a card.
Your custom plan: plan A custom plan is assigned to your account and you're not on it yet.

Usage cards

Cards below the plan, one per thing your plan meters. Each shows what you've used this billing period against what's available to you, which is what the plan includes plus anything you bought on top, and every card that sells something keeps its Buy button. If your plan doesn't sell that top-up, the button opens a short note saying so, with Contact us. Where it's on sale, the price per 1M credits or per GB sits beside the button.

Which cards you see depends on how your plan is sold. See How Your Plan Is Metered for the whole model.

Both kinds of plan show the same four cards:

  • Credits used this period: billed credits, successful requests only, with Buy credits. Spent credits from failed requests are never charged. A plan sold by traffic shows Requests this period here instead, because a request costs nothing by itself.
  • Standard traffic this period: everything that left through the standard pool, the API and the proxy port together. Premium is counted separately and isn't in this figure. On a plan sold by credits the card reads No cap on this plan and sells nothing. On a plan sold by traffic it carries your cap, says The API and the proxy port together, and has Buy bandwidth.
  • Premium traffic this period: traffic that left through a premium exit (exitClass: premium on the API, or -network-premium on the proxy port), with Buy premium. It has its own allowance and isn't counted again in the standard figure.
  • Proxy port traffic: on a plan sold by credits, standard traffic through proxy.foura.ai against the gigabytes your plan includes for the port, with Buy traffic. On a plan sold by traffic, what the port moved; more is bought on the Standard traffic card. The card appears only if your plan includes the port.

The two doors answer differently when the premium allowance runs out, and each card says so. On the API, requests keep working on the standard pool and the response says exitClass: standard, so the card reads spent, serving from the standard pool. On the proxy port, a connection that explicitly asks for the premium network is refused instead, so nothing is spent that you didn't agree to.

Usage bars colour amber at 80% and red at or over the available amount. The Plan & Usage tab links to Usage & Limits for the per-endpoint, per-key, and per-proxy-user breakdown and every plan limit.

Buying more

Click Buy credits, Buy bandwidth, Buy premium, or Buy traffic on the matching usage card. The dialog prices the amount you enter on the server, shows subtotal, VAT and total, and charges a saved card or a new one entered right there. The allowance is yours a moment after the charge goes through.

What you buy lasts twelve months as a balance. Each period your plan's own allowance is used first, and only what you go over draws on the balance. The Top-ups table under the cards lists each purchase on its own row: Bought (date and amount paid), What it adds, Used from it, Left (spent when used up), and Usable until. What you go over draws on the purchase that expires first. The table is hidden when your plan sells no top-ups.

Billing Details

The Billing Details tab holds the standing invoice profile applied to every future invoice:

  • Invoice email: where PDF invoices are sent. Defaults to your account email.
  • Company name: appears on invoices when set.
  • VAT / Tax ID: EU VAT IDs are validated live against the VIES database. A green Valid VAT badge shows below the field once the check clears; an amber note shows if the format is right but VIES can't confirm the number.
  • Company representative: the person who represents the company. Bulgarian invoices print it as MOL in the recipient box. Leave it empty if it doesn't apply to you.
  • Address: street, city, postal code, and country. Country is a real dropdown.

Saved details apply to the next invoice you generate. An invoice that's already been issued keeps the details it was frozen with, with one exception: you can correct an invoice until the end of the month it was issued in. See Correcting an Invoice.

Payment Methods

Manage the cards on file for your account.

  • View cards: every saved payment method with card brand, last four digits, and expiry.
  • Add a card: click Add Card, enter the card, and click Save card. You won't be charged now. The card is stored with the payment provider.
  • Set default: click Set default on the card's row. The default card is used for all future charges.
  • Remove a card: click Remove on the card's row.

Invoices

The Invoices tab lists every invoice on your account.

Column Description
Number The invoice number
Date When the invoice was issued
Amount Total charged
Status Paid, open, or void
(no heading) A PDF button that opens the invoice PDF, with Update details or Editable until beside it while the invoice is still correctable

Correcting an Invoice

An invoice freezes your billing details at the moment it's issued. If you fix a typo in your company name or add a VAT ID afterwards, the invoice that already went out still shows the old values.

You can correct it, but only until the end of the month it was issued in.

  • If your current billing profile differs from what the invoice froze, the row shows an Update details button.
  • If the invoice is still inside its window but there's nothing to change, the row reads Editable until with the date instead, so you can see the window exists before you need it.
  • After that date the invoice is final.

Click Update details and a dialog lists exactly which fields change and what they change from. The invoice number, the dates, and the amounts never move. Confirming is your explicit consent to the correction, and it's recorded.

If your change adds or edits a tax ID, the dialog says so: a tax ID can change how VAT applies to a sale, so that case gets a human look and we get in touch if anything needs adjusting.

Upgrading Your Plan

On the Free plan, click Upgrade plan on the Plan & Usage tab to open the plan picker. On a paid plan, use Change plan.

The picker includes:

  • Public plans tab: side-by-side comparison of the standard plans with features and pricing.
  • Your custom plans tab: only appears if support has assigned one or more custom plans to your account.
  • Billing interval toggle: monthly or annual. The annual badge shows the exact saving for the plan in view, computed from the two prices. A plan sold at one interval only shows that interval and no toggle.
  • Card entry: if you don't have a card on file, you enter one here.
  • Proration preview: when switching between paid plans, you see the exact prorated amount (or credit) before confirming.

If you don't have an active subscription, Upgrade Plan opens the same picker so you can subscribe directly.

An upgrade takes effect as soon as it's paid; a downgrade waits for the end of the current billing period.

Confirming a Plan FourA Placed You On

Support can place your account on a plan from an agreed date, so the plan's limits apply before any money moves. Until you pay, the Plan & Usage card shows Confirm plan with the monthly price. Click it and the checkout page reads Confirm your plan: your plan is already active, and you choose how to pay for it. Pick monthly or annual, enter a card if you have none on file, and the button charges the full period (Confirm and pay).

A placed plan that carries no charge needs no confirmation. It's simply yours.

Changing Plans

To switch between paid plans, go to Billing > Plan & Usage and click Change plan. You see the same picker as the upgrade flow, including proration. Each plan is priced at the interval it's sold at, and a plan sold at one interval only says so (sold annually only) rather than quoting a price it doesn't have.

  • Upgrades apply immediately with a prorated charge on today's card.
  • Downgrades apply at the end of the current billing period.

While a downgrade or a change of billing interval waits for the period end, the plan card says Changes to on and shows Keep , which cancels the change.

If your bank asks you to confirm a payment, the status reads Payment needs your confirmation, and a Confirm payment button walks you through your bank's check.

If your bank asks for 3D Secure on the proration charge, the dialog hands you the authentication step before anything changes. The new plan lands once you finish it, not before. Close that step without completing it and you stay on your current plan.

Canceling

Click Cancel on the Plan & Usage tab and confirm with Cancel subscription.

After canceling:

  • Your plan stays active until the end of the current billing period.
  • You won't be charged again.
  • You can resume before the period ends by clicking Resume on the Plan & Usage tab.
Last updated: September 30, 2026
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