Service Status
The status page at updates.foura.ai/status shows the current health of every FourA service and 90 days of uptime history.
What You'll See
Service List
Each service shows its name, current status, and a 90-day uptime bar.
Status Types
| Status | Color | Meaning |
|---|---|---|
| Operational | Green | Running normally |
| Degraded | Yellow | Slower than usual or partially affected |
| Partial Outage | Orange | Some functionality is unavailable |
| Major Outage | Red | Service is down |
| Maintenance | Blue | Scheduled maintenance in progress |
Uptime Bars
The 90-day bar chart shows one bar per day, color-coded by the worst status that day experienced. Hover over any bar to see the date, status, and downtime duration.
Today's bar shows the status recorded for today so far, as of when you loaded the page, and the number of active incidents if any exist. While a service has an active incident, its bar for today is at least Degraded.
The uptime percentage displayed next to each service counts partial-outage and major-outage minutes as downtime. Degraded minutes lower the day's colour but not the percentage. Only days with recorded data count: days without data (before monitoring started) are drawn without a status colour and excluded from the calculation.
Active Incidents
If any service is experiencing issues, the status banner at the top of the page turns red and reads "Some systems are experiencing issues", and active incident cards appear below the service list. Each card shows the incident title, affected service, start time, and running duration.
Past Incidents
Resolved incidents from the last 14 days are listed under the active ones, grouped by date. Each shows the incident title, the affected service, when it was resolved, and how long it lasted.
How to Use It
The page auto-refreshes every 30 seconds, but only service status badges and the overall status banner update automatically. Uptime bars, active incidents, and past incidents don't refresh on their own. Reload the page to update those sections.
If you notice API errors or slow responses, check the status page first. An active incident will tell you whether the problem is on your side or ours.
When the status data can't be fetched, the page answers with a short "Status temporarily unavailable" message and an HTTP 503 with Retry-After: 30. Reload after half a minute.
Tips
- Bookmark updates.foura.ai/status for quick access during incidents.
- If all services show operational but you're still seeing errors, the problem is likely in your request configuration. Check the Troubleshooting page.
- Uptime percentages reset over time as old days fall outside the 90-day window.
Related
- Changelog: Platform updates and releases
- Known Issues: Tracked bugs and resolutions
- Updates Portal: All portal sections